09/03/2022
Paulista is a Brazilian restaurant and cafe on Park Blvd. in the Glenview District of Oakland. We are a gathering place for the local neighborhood and beyond where our customers are made to feel at home through a combination of great food and outstanding service, and an authentic sense of community.
JOB DESCRIPTION
Front Counter Team members, along with other employees, will be expected to help create a highly enjoyable experience for our customers through authentically friendly, engaged, and responsive service.
As a Front Counter Team member, you will be the first person interacting with customers when they enter Paulista and you will play a major role in our customers' impressions of the restaurant when they enter. You will be responsible for taking orders through our POS system and delivering food to customers, as well as a number of other responsibilities which are detailed below.
DUTIES AND RESPONSIBILITIES
Customer Service
- Welcome all customers with authentic friendliness and enthusiasm.
- Provide stellar customer service to all guests, and helping them have the best experience possible.
- Be highly attentive to all customer requests and concerns.
- Maintain highest level of customer service and professionalism with guests, management, and co-workers.
Operations
- Take customer orders.
- Operate Square POS system.
- Pour coffee, and other drinks.
- Deliver food to customers.
- Bus tables as needed.
- Clean tables as needed.
- Know how to use an espresso machine, or be willing to learn.
- Apply all guidelines for responsible alcohol service.
- Follow and comply with all applicable health and sanitation procedures and adhere to safe work practices
- Follow checklists and standard operating procedures.
- Keep work area clean
- Perform other duties as assigned.
Knowledge Base
- Have as complete a knowledge as possible of the food being served.
- Be able to pronounce the names of food items correctly.
- Have as complete a knowledge as possible of the beer and wine being served.
- Effectively communicate the current food, beer and wine menu to customers.
- Constantly work to increase knowledge, including attending trainings and meetings put on by management.
Effective Team Member Skills
- Break other employees, when necessary
- Be flexible with scheduling and assist as needed with ensuring all shifts are appropriately staffed.
- Pitch in when other team members need support.
Qualifications
- Prior restaurant experience a plus.
- Have basic math skills and the ability to handle money.
- Have or be able to obtain a food handler's card and training on alcohol service.
- Have working knowledge of beer and wine.
- Have strong knowledge and enforcement of ABC laws.
- Be aware of local, state, and federal health and sanitation laws.
- Be able to stand, walk, lift, and bend for up to 8 hours per shift.
- Be able to work in crowded and confined spaces.
- Be able to appropriately represent Paulista at all times while working in a fast paced, stressful environment
