21/10/2026
📢 AN IMPORTANT UPDATE FROM THE GREYHOUND, WICKHAMBROOK
We want to update all our customers and supporters on a recent change at The Greyhound.
After five weeks, we have made the difficult decision to end our collaboration with Cup & Clicks, who will no longer be trading from our kitchen. We will be taking the kitchen back under our own management while we consider the next steps for our food offering.
This decision has not been taken lightly. Over the past five weeks, we have received a number of complaints regarding lengthy waiting times, cold food, incomplete orders, missing items and orders being mixed up. While we know that many of you have enjoyed the food, as have we, the overall service experience has unfortunately not consistently met the standards we expect from a business operating under The Greyhound’s name.
We have worked hard to address these issues and give the collaboration the opportunity to improve. However, following further problems and several customer complaints on Saturday evening, we have reached the point where we must make a decision to protect our customers’ experience, our reputation and the future of our business.
Our reputation matters. Our customers matter. And our village pub matters. ❤️
As many of you know, the hospitality industry is facing incredibly challenging times. Independent pubs are under enormous pressure, and we are constantly looking at new ways to keep our doors open, attract customers and ensure The Greyhound remains a thriving part of Wickhambrook and the surrounding community.
We have always believed that a village pub is about much more than food and drink. It is a meeting place, a social hub and somewhere our community can come together. We are determined to keep that going.
So, while this chapter hasn’t worked out as we had hoped, we are not giving up!
Over the coming weeks, we will be taking the kitchen back in-house, introducing different food offerings and themed evenings, and exploring opportunities to collaborate with another food business that shares our commitment to quality, reliability and great customer service.
🎄 CHRISTMAS IS COMING! 🎄
We will also be releasing our Christmas menus over the coming days, so keep an eye on our social media pages for all the details. We have plenty planned and look forward to welcoming you over the festive season!
We would also love to hear from any food businesses interested in working with us. If you have a concept you think could be a great fit for The Greyhound, please get in touch.
Finally, thank you. To everyone who has supported us, visited us, booked a table, ordered food, attended our events or simply popped in for a drink — we genuinely appreciate every single one of you.
Please continue to support us as we navigate these changes. We are doing everything we can to keep your village pub going strong, but we cannot do it without you.
Let’s keep The Greyhound at the heart of Wickhambrook. 🐾❤️
Jack & the team at The Greyhound
