23/06/2026
Dear Guests,
With the current heatwave bringing exceptionally high temperatures, we’d like to thank you for your patience and understanding.
Our team is working incredibly hard to ensure you continue to receive the best service possible. While temperatures may reach 30°C outside, conditions in the kitchen can be significantly hotter, making it a challenging environment for our staff.
If service takes a little longer than usual, or if we seem short-handed at times, please know that we are doing everything we can to maintain our standards while also looking after the wellbeing of our team.
To help keep everyone safe and healthy, our staff are encouraged to take regular breaks, stay hydrated, and eat properly throughout their shifts. This allows them to continue delivering the level of service you expect and deserve.
We truly appreciate your support, kindness, and patience during this warm spell.
Thank you,
Bethany and The Otter Team
