05/28/2026
Every day, every shift, our main goal is to provide you with a fantastic dining experience, and we always prefer to say “yes” to any special requests. But to ensure everyone has the best possible experience, we sometimes also have to say “no.” Like, no green beer on St. Patrick’s Day. No we can't sit all 30 of you at one long table. And sorry, no, we don’t accept patio reservations.
Considering the verbal beating our hosts have been taking the last week, that last subject seems to be a trigger point, so we wanted to pull back the curtain and explain the "why" behind our policy to our guests…
• First off, RSVPS start long before you arrive. Booking a table at 6:00PM doesn’t just mean saving it at 6:00PM. It means we have to stop seating that table at 4:30 to ensure it’s empty, clean, and ready at 6. Now, juggle and plan that out for every single reservation, every single night, add the walk-in parties, and you’ll see how difficult a hosts job actually can be.
• While all our managers all have an associates degree in forecasting from the Mark Henderson's school of Meteorology (🤣), Rockford weather is just too unpredictable to bet your dinner plans on. No matter how busy we get, we make sure to save room inside so that if the skies open up, the humidity spikes, or the bugs attack in full force, we have some flexibility in seating. Filling ALL the indoor tables AND patio tables to capacity is a very dangerous wager, and once you’ve experienced a sudden downpour with 60+ soaking-wet customers standing with their plates in their hands, surrounding the front desk, expecting you to come up with seats (and towels) for every one of them immediately, you might look at the situation differently.
• Lastly, people love to linger outside, catch up with friends, and enjoy the evening, so tables take longer to turn outside. Because patio pacing is naturally more relaxed, we never want to be in a position where we have to rush a table or ask guests to leave because another table is waiting up front to be seated.
Look, all of us in the hospitality industry are in this race to WOW as many guests as we can. When we say “no,” it’s not because we don’t want make you happy, it’s because we’ve done this for over 81 years, and we have systems and reasons for our policies. Hopefully now you understand a bit more of the "why" behind what we do.
That being said, today the forecast looks great, and our patio is always open on first-come, first-served basis, so we hope you can come down soon, grab a drink, and enjoy the beautiful summertime weather with us!