04/14/2026
If you think you are having a bad day. Please stay calm and give them a chance to fix. Best I can tell all transactions deposit or withdraw seem to have posted 2x.
Update as of 12:30 p.m. on April 15: We have resolved the underlying processing issue that caused duplicate transactions to appear on some accounts. While additional system work is continuing, customers can access their funds using debit cards, ATM cards and by visiting NBT Bank branches.
Important note: Digital banking systems are experiencing a high volume of activity and ongoing maintenance activity, which may affect access for some customers. We encourage customers to contact their local branch or to visit an NBT Bank ATM to check account balances.
We understand this situation has raised concerns, and we appreciate your understanding as we work to fully restore all services.
Update as of 7 a.m. on April 15:
Resolution efforts are ongoing as our teams continue to address the duplicate transaction issue. We are making progress and moving closer to a resolution. We recognize how disruptive this has been and thank you for your patience while work continues.
Update as of 5:40 p.m. on April 14:
Our teams remain actively engaged in resolving the duplicate transaction issue. We understand the frustration this may be causing and appreciate your patience as we continue working toward a resolution.
Original Message:
Please see the following statement from NBT Bank. We appreciate your patience as our team works to resolve this issue and apologize for any inconvenience.
