10/08/2026
We've gone viralโฆ but not for the reasons we wanted!
Over the past 24 hours, we've received quite a bit of attention over a disappointing customer experience. While we wish the attention had been for our delicious pizza, we recognize that we fell short of the standards we set for ourselves.
First and foremost, we take responsibility. Regardless of how an order is placed or delivered, our customers deserve great food, good communication, and a business that stands behind its product. When something goes wrong, we want to make it rightโnot make excuses.
This experience has also highlighted some challenges with third-party delivery services like DoorDash that we want our customers to understand.
๐ Here's what you should know about DoorDash:
๐ณ Refunds: When you order through DoorDash, they process and collect your payment. We don't receive those funds until later, and we cannot reverse a charge to your original payment method. Even when we acknowledge a mistake and agree that a refund is deserved, the refund must be processed through DoorDash. That doesn't mean we aren't responsible for helping make things right. We will work with our customers to find a solution, even when we can't issue the refund ourselves.
๐ Delivery: We are responsible for preparing your food correctly and on time, but DoorDash coordinates the drivers.
๐ฑ Communication: Third-party ordering can create barriers between us and our customers, making it more difficult to resolve problems quickly.
๐ THERE'S A BETTER WAY! ORDER DIRECT!
๐ www.statenationalpizza.com
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We can handle payment issues and refunds directly.
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We can communicate with you more quickly when something goes wrong.
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You can save money by avoiding third-party fees and markups.
Delivery may still rely on third-party drivers, but ordering directly gives us more control over resolving issues!
โญ OUR 5-STAR GUARANTEE! โญ
We stand behind EVERY pizza and EVERY meal that leaves our kitchen.
We're human, and mistakes will happen. But when we fall short, we will own it and do everything within our power to make it right.
Whether that means remaking your pizza, replacing your meal, or issuing a refund, we want you to feel confident ordering from us.
Our customers should never feel like they're caught in the middle between State National Pizza and a delivery company. We may not control every part of the delivery process, but we ARE responsible for how we respond when our customers have a bad experience.
Thank you, Comanche, for supporting our locally owned business, holding us accountable, and giving us opportunities to improve.
We know your trust is earned, not owed, and we're committed to earning it with every order. โค๏ธ๐
Eat Local. Order Direct. Let Us Make It Right.
State National Pizza: the best Pizza in Comanche, TX. Order directly online today for takeout or delivery. Save money, support local business!