Jacobs Pavilion at Nautica

All Access Passes All Access passes or Backstage Passes are not available for purchase. Visit www.livenation.com to view any VIP packages that may involve a meet and greet or additional access. The venue box office does not sell any meet and greet, backstage or venue passes.

Animals- Service Service animals are permitted inside the venue during events. Only registered working animals are permitted. Animals whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA.

ATMs We have one (1) ATM on site located near the merchandise stand.

Automobile Assistance If any assistance is needed with your vehicle, please contact your normal Emergency Assistance provider. Jacobs Pavilion at Nautica does not have tow or lockout services on site. Emergency assistance vehicles are permitted on property to assist with lockouts, jumps or tows, but the guest will need to arrange for such services.

Bag Inspections All bags are subject to search upon entry. Guests have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue, please return them to your vehicle.

Banners and Signs Signs larger than 8.5" x 11" are not permitted into the venue. This size is a standard sheet of paper. We do not allow in banners or signs that are larger than this due to the potential to block other guests view of the performance. All signs must be appropriate in nature and not be a distraction to the artist.

Bicycle Parking Bike racks are located along the boardwalk near Gate A. All bikes must be removed by the end of the event. Jacobs Pavilion at Nautica is not responsible for lost or stolen bicycles.

Box Office The box office is located by the Nautica Queen along the boardwalk and will not be open for the season until May. All tickets can be purchased via www.livenation.com or over the phone through Ticketmaster. Normal Box Office Hours are: only on days of Live Nation events from 12:00 PM until shortly after the headlining act takes the stage. Day of Show Box Office Hours are: 12:00 PM until shortly after the headlining act takes the stage. On-Sale Box Office Hours are: n/a

Camera Policy SUBJECT TO CHANGE - The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 in, it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.

Camping The venue does not allow camping or overnight parking of any kind.

Cancellation Policy Cancellations will only occur in the event of severe weather, artist cancellation, or an act of God. In the event of a cancellation, local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase.

Cell Phones Generally cell phones are permitted in the venue. On occasions, comedy shows in particular, cell phones usage may not be allowed due to artist requests.

Children All of our events are all ages. Children 2 and under do not require a ticket, but must sit on a parent's lap.

Conceal and Carry Jacobs Pavilion at Nautica does not allow weapons on our property. Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles.

Concessions Jacobs Pavilion at Nautica offers a wide variety of concession options through the venue. This includes hamburgers, cheeseburgers, hot dogs, nachos, pizza, popcorn, pretzels, Pepsi products, water, and Red Bull. Concessions are located throughout the venue.

Contact Information Venue Phone number - 216-622-6557 Venue Email - n/a Venue Address - 2014 Syacmore Street, Cleveland, Ohio 44113

Credit/ Debit Cards All main concession stands take Visa / MasterCard / Discover and American Express. Smaller stands and portable concessions may be cash only. See ATMs for location on site. All merchandise stands take all major credit cards.

Designated Driver Our concessionaire offers free water to guests that commit to be the designated driver for their party.

Drinking Water Guests are permitted to bring in one (1) factory sealed bottle of water up to one gallon in size. This policy is subject to change based on artist requests or safety considerations. Aluminum bottles, refillable plastic water bottles are permitted. Camelbacks are not permitted. Water fountains are located near guest services.

Emergency In the event of an emergency while on site Jacobs Pavilion at Nautica has trained paramedics to assist with any medical issues. First aid is located at Gate C, but any staff member with a radio can dispatch First Aid to the location needed. Local law enforcement officers are also on site for every event and can assist if needed or requested. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up to date on any dangerous weather or potential crowd related issues. In the event of a weather emergency, we will communicate with guests that are inside of the facility as well as guests on their way to the venue. Please follow our page for the latest developments on event days - www.facebook.com/Jacobs-Pavilion-at-Nautica.

Employment Opportunities The venue begins hiring for each season in early March. If you are interested in working for the venue please visit: http://www.livenationentertainment.com/careers/seasonal/

Entrance Gates There are a total of two entrance gates to the facility. Gates A and B are available for use regardless of the ticket type for most shows. Gate B is the dedicated entrance for General Admission PIT shows.

Event Listing A complete listing of events can be found at https://www.livenation.com/venues/14527/jacobs-pavilion-at-nautica

Fan Assistance If you need assistance while at an event, please visit our guest services areas located at the box office.

Fan Mail Jacobs Pavilion at Nautica will do our best to get any fan mail sent to the venue to the appropriate parties. We cannot guarantee that any package or letter will be given to an artist. We recommend visiting the artist’s website and sending any items to their designated address. We are not responsible for returning anything that is sent to the venue for an artist.

Gate Times Parking lots will generally open at 8:00 AM. Gate times vary, but are usually one (1) hour prior to show time. Please check the specific event page as these dates are subject to change. Please do not attempt to enter the venue any earlier than the designated times as you will be turned around and told to return when the parking lots open.

Group Ticket Sales Jacobs Pavilion at Nautica does not offer group ticket sales. If you have a large party that will be attending the show, the only option would be to contact our Premium Seating Department at [email protected]. Premium Seating sells all VIP boxes, suites, and clubs at the venue that can accommodate larger parties than the standard ticket limit.

Guest Conduct Guests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to eviction. If a guest violates a state or local law, he or she will be subject to any tickets or punishment deemed necessary by local law enforcement. 📷

Guests with Disabilities Jacobs Pavilion at Nautica strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here, please make sure you let us know.

Ticketing- ADA tickets can be purchased online via www.livenation.com. You do not need to call the box office to place an order as all of our accessible tickets are available through www.livenation.com. Look for the 📷 logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range, but be advised it does occasionally sell out. We have very limited seating available for guests on the day of the event so please make sure you purchase accessible seating when you order tickets.

Day of Show Parking- Accessible Parking is located outside the First Energy Powerhouse. Let the parking staff know that you need accessible parking and they will direct you to this lot. You do not need to have an accessible placard in order to park in this lot, but please be advised that parking is limited. If you do not absolutely need accessible parking, please park in the general lots.

Accessible Stations- if you have questions or need assistance we have a table staffed with customer service employees to help answer questions related to seating or other accommodations. This station is located in the plaza near Gate B.

Unexpected Needs- if you have had an injury or illness that prevents you from using the original seat you purchased, we strongly recommend going through www.livenation.com to exchange all tickets for accessible seating. We will have a very limited number of seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that accessible seating permits for the guest with the accessible need and one companion.

Interpreter Requests- if you will need an interpreter for an event, please give us at least 2 weeks notice to secure. Guests that request an interpreter will need to pick up their tickets at will call. When the tickets are picked up we will introduce you to your interpreter for the evening and take you to your seats. There is no charge for interpreter services. Please call 216-912-7032 to arrange for an interpreter for your visit.

Accommodations- all venue bathrooms, concession stands, and merchandise stands are accessible.

Hearing Assistance Guests that require assisted listening devices can contact our venue office prior to the event to arrange for a device. Please give us at least 2 days notice. Guests that require interpreter service can call the venue and arrange this for any event. We need at least 2 weeks notice to secure an interpreter. We can be reached at 216-912-7032.

Hotels http://hiltongardeninn3.hilton.com/en/hotels/ohio/hilton-garden-inn-cleveland-downtown-CLEGWGI/index.html

Items ALLOWED to be brought in to venue:

Blankets

Cameras - nonprofessional only, no detachable lenses

Compact Umbrellas

Personal Seat Pads or Seat Backs

Rain Coats or Ponchos

Small Purses and Small Backpack

Food - in a clear, 1-gallon ziploc bag

Water - up to 1 gallon in a factory sealed bottle

Items NOT-ALLOWED to be brought in to venue include, but are not limited to:

Alcohol, Drugs, Illegal Substances

Animals

Audio and/or Video Recorders

Banners, Flags, Posters, Large Signs

Bells, Horns, Whistles

Bicycles, Skateboards, Sports Equipment

Bottles & Cans, Coolers, Picnic Baskets

iPads

Large Backpacks or Large Bags

Large Umbrellas

Laser Pointers

Lawn Chairs

Professional Cameras

Selfie sticks

Spiked Jewelry

Stickers

Wallet chains > 6"

Weapons, Guns, Knives, Mace, Pepper Spray

Any item deemed to challenge public safety

Lost or Stolen Tickets Please report any lost or stolen tickets to Ticketmaster as soon as you are aware they are missing or destroyed. If a ticket needs to be reprinted during the event, guests can visit the box office and have their ticket reprinted for a fee.

Lost and Found If you lose an item while you are at an event, you can visit our box office located along the boardwalk adjacent the Nautica Queen to see if it has been turned in.

Media Relations / Press Passes Any media inquiries need to be directed to our Local Office 216-912-7032.

Maps and Directions From West (I-90): Follow I-90 East to… Exit 170A Route 42 “West 25th St” Turn left onto West 25th Street Proceed 1.5 miles to Washington Ave At stop sign turn hard right onto Washington Ave Follow Washington Ave to Winslow Ave Turn left onto Winslow Ave Follow Winslow Ave downhill to Nautica Go to the Lighthouse and turn right Jacobs Pavilion is behind The Powerhouse From West (I-90) alternate route: Note: this route is quicker, but only works if both the Columbus Road bridge and the Center Street swing bridge are open, otherwise use West 25th Street route. Follow I-90 East to… Exit 170A Route 42 “West 25th St” Turn left onto West 25th Street Proceed ½ mile to Columbus Road Turn slight right onto Columbus Road Follow Columbus Road to Center Street Turn left onto Center Street Turn right onto Winslow Ave Go to the Lighthouse and turn right Jacobs Pavilion is behind The Powerhouse From South (I-77 thru Downtown): Follow I-77 North to… Exit 163 “E 9th St/Ontario St” Follow the right turn onto Orange Ave Orange Ave turns into Ontario Street Follow Ontario Street to W Huron Road Progressive Field/Quicken Loans Arena on the right Turn left onto W Huron Road Follow W Huron Road to Detroit Road Turn left onto Detroit Road and proceed over the Veterans Memorial Bridge to West 25th Street Turn right onto West 25th Street At stop sign turn hard right onto Washington Ave Follow Washington Ave to Winslow Ave Turn left onto Winslow Ave Follow Winslow Ave downhill to Nautica Go to the Lighthouse and turn right Jacobs Pavilion is behind The Powerhouse From South (I-71): Follow I-71 North to… Exit 245 Route 42 “Pearl Road/W 25th St” Follow to West 25th Street Turn left onto West 25th Street Follow West 25th Street 3 miles to Washington Ave At stop sign turn hard right onto Washington Ave Follow Washington Ave to Winslow Ave Turn left onto Winslow Ave Follow Winslow Ave downhill to Nautica Go to the Lighthouse and turn right Jacobs Pavilion is behind The Powerhouse

Medical Assistance First Aid is located at Gate C. We have trained medical personnel that are able to assist with any issue you encounter. We have ambulances on site throughout the duration of the event that can transport guests if needed. If you have medication that you need stored in a refrigerator, please go to First Aid at Gate C and our medical staff will assist you. If you have a condition that requires you to use a needle for medication while you are here, please do so in our medical office so the syringe can be properly disposed of.

Merchandise Merchandise will be available for all concerts at our Concert Gear booths located in the plaza. For Festival shows, there will be merchandise located throughout the facility and sold by various vendors. All concert gear is property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise. Please make sure you check that you have the correct size and there are no defects in the shirt before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.

Overnight Parking There is no overnight parking permitted at the venue. Any unauthorized vehicles on site prior to an event or after an event will be towed at the owners expense.

Parking Parking lots surround the Nautica Entertainment Complex, but are not owned or managed by Live Nation.

Police Assistance Local law enforcement are on site for every event and are responsible for directing all traffic into the venue. On duty law enforcement officers are the only individuals able to carry a weapon on our property. We do not allow conceal and carry weapons to be brought onto our property nor we will secure them.

Premium / VIP Seating If you are interested in purchasing a floor box, season seats, or club access for the season, please contact our PSS department at [email protected]. Neither the venue receptionists nor the box office can answer questions regarding pricing or availability for these boxes.

Public Transportation http://www.riderta.com/facilities/settlerslanding

Recycling Jacobs Pavilion at Nautica participates in a venue wide recycling program. You will find recycling bins located thoughout the venue. Please recycle where possible.

Restrooms Restrooms are located behind the Section 5 bleachers.

Scalping Tickets Scalping or reselling tickets is strictly prohibited on the property of the venue. Any guest caught selling tickets on property will be turned over to local law enforcement.

Security Procedures When coming through the gates, please plan on security using metal detectors and/or a physical pat down for our search procedures. All bags are subject to inspection. If you have a medical reason for not wanting to be searched via metal detectors, please visit our First Aid station at Gate C and they will give you an alternative to our metal detectors. More information can be found here https://www.livenation.com/venueguidelines/

Re-Entry Re-Entry is not permitted at Jacobs Pavilion at Nautica. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening; you will not be allowed back in without a new ticket.

Security Venue security and law enforcement are located throughout the facility to ensure a safe and secure environment. All security personnel are wearing white shirts and can assist with any questions or concerns. Please do not hesitate to contact our on-site staff if any assistance is needed. Your safety and security are most important to us. The following details will outline our general venue’s guidelines: https://www.livenation.com/venueguidelines

Smoking Smoking is not permitted under the Pavilion structure or under tents. Look for the smoker's posts located throughout the plaza. We appreciate your cooperation.

Sponsorship / Hand Outs All sponsorship inquiries should be directed to our office- please call 216-912-7032 and ask to speak with someone in sponsorship. Any handouts or presence on site needs to be cleared with venue sponsorship. If you do not have permission to be on site you will be escorted off property.

Strollers Are not permitted because there is nowhere for them to be stored.

Taxis http://www.clevelandyellowcab.com/

Tailgating Parking lots open at 8:00 AM. Overnight parking is not permitted.

Taping Some shows do allow audio recording so please contact us prior to the event you are attending to confirm if this will be allowed.

Traffic Traffic is controlled by local law enforcement and the venue. If there are any major traffic issues that will impact the start of the event, we will post this information on our social media pages. www.facebook.com/Jacobs-Pavilion-at-Nautica

Umbrellas Compact umbrellas are permitted in the venue; large umbrellas with pointed tips are not permitted.

Upgrades Upgrades are available through our Experience App- visit www.lnexperience.com to download the program and see all of the upgrades and experiences we have available.

VIP Club The VIP Club is the 20' x 40' black & white striped tent located along the boardwalk off stage right and features a private bar.

VIP Parking The VIP lot is located right of the lighthouse near the First Energy Powerhouse. Guests must have a pass or be on the parking list to access these lots. Guests can enter through any road entrance and be directed to these lots.

Weather All shows will go on rain or shine. However, in the event of severe weather we will keep our fans notified via our social media pages. www.facebook.com/Jacobs-Pavilion-at-Nautica An event may be delayed, postponed, or canceled depending on the severity of the weather expected.

Will Call Will call tickets are available for pickup at the box office located along the boardwalk adjacent the Nautica Queen. Please make sure that you have a photo ID matching the purchaser's name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service- 800-653-8000. Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets. If tickets or passes are being left for you, they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. We do not get these tickets until the day of the event close to doors so please do not try to pick them up earlier. If your tickets/passes are not in will call, you will need to contact the person that left them for you to determine where they are. The box office cannot contact any member of the tour for you.