08/06/2026
Today was a rare day for us.
In eight years of business, I can count on one hand the number of times we’ve been late. Unfortunately, today we arrived at the scheduled start time at two events on the north side, due to unexpected traffic. Our staff left with plenty of extra travel time, just as they always do, but today traffic had other plans.
Thankfully, both of our setups take less than 10 minutes, and we were fully operational and serving guests right away without any issues.
We sincerely apologize anytime we’re not where we planned to be exactly when expected. We hold ourselves to a high standard.
That said, there is never a reason to be rude or disrespectful to our staff. They work incredibly hard, care deeply about what they do, and handled today’s circumstances with professionalism and grace.
One client met us with understanding and appreciation, and we’re so thankful for that kindness. The other chose anger, and while we respect everyone’s right to be frustrated, we will always stand behind our team and expect them to be treated with the same respect they show every customer.
To our amazing clients who extend grace when life throws the unexpected our way. thank you. It never goes unnoticed. 🍻