09/20/2026
83% of managers have never had one hour of formal training in how to manage people.
Not one. Ever. (Unmind, 2024)
In this industry it's worse, because the promotion IS the training. Best server gets the keys. Best bartender gets the schedule. Nobody sits them down.
Then we call it a turnover problem.
Take the free Floor Manager assessment. Three attempts, free to set up, and it won't sell you anything — it shows you which part of the job nobody taught you, and gives you a score you can actually do something with.
Link in bio.
americahospitalityinstitute.com/courses/floor-manager-assessment
Then comment your score. I'll go first: 90.