25/08/2022
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Recently, customers left without paying. What should we do for next?
Unfortunately, we have had an incident with customers leaving without paying for their meals. This incident took place on the 8th of August 2022 (Monday) at a party that was initially booked for 26 people. When they arrive it was clear that they were not going to be 26 people and said they would be around 20 people. The majority of the group had arrived but later on, two males arrived and join the party. This made the booking group 17 people. We communicated with this table throughout the night and they were told that there were 17 people to be paid. Unfortunately, after the table left we noticed that two members of the table left without paying. With this information, we called the group with the contact number provided to us, the lady who answered apologised and said she would come right back to settle the bill. She never returned.
The following days we tried calling the group on the work phone and also texted them on another two separate company phones. We texted them about the situation and asked if they could come in to settle the bill or pay via bank transfer. We got no response. After failing to get in contact with the group on Gengys company phones I called them from my personal number and the same lady answered. I addressed her by saying I was from Gengys New Plymouth and explained that we were trying to get into contact with her as the table she booked owes us two meals and asked when she could come in to pay or if she would prefer to pay online. She acted oblivious as if I had not spoken to her on the phone previously and that she had not received the text messages from my co-workers when it was the same phone number. She then said on the phone that she had to speak to her partner first and if she could call us back later that night. She didnt call back.
Hearing this and getting no replies made us worry but we decided to give them one more chance to get in contact with us and resolve the issue. On Sunday night I gave her a call that only lasted 14 seconds. This call consisted of us saying “Hello this is Gengys NP” and her quickly ending the call. I also sent her one last text letting her know that we have security camera footage and asking if she can come in to resolve the issue or get us in contact with the two members of your party who left without paying. We got no response.
