30/07/2020
Micah Solomon is leading customer service expert and Forbes.com contributor and he is an author for an interesting THE HEART OF HOSPITALITY for professionals. Beautiful insights on how customer service and building up great service and work culture is elaborately described in this book.
THE HEART OF HOSPITALITY is a must read book, which features top hospitality professionals including Herve Humler ( Ritz-Carlton), Danny Meyer (Union Square Hospitality Group) , Tom Colicchio (Top Chef, Craft) Isadore Sharp ( Four Seasons) , Patrick O'Connell (The Inn at Little Washington).
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Do let us know if you have read this book.