18/09/2021
We are looking for Food and Beverage Servers who are able:
To carry out all the duties in the Food and Beverage and Conference & Banqueting Departments as required to the standards as laid down in the standard of performance manuals.
To ensure all guests queries are handled promptly and efficiently
To ensure all guest requests are met i.e. VIP’s, Regulars, and Group Attendees & Special Requirements.
To maximize in revenue, through up selling and additional sales, efficient recording of sales.
To create a guest profile for all groups and/or individuals and update through the Fidelio system
To follow up promptly on any guest request and ensure guest satisfaction is achieved
To process all charges for groups and individuals efficiently
To maximize seating capacity with out compromising standards
To be aware of relevant competitor information and market changes to suggest and support changes to our services / rates as appropriate
To constantly liaise with other departments to ensure all guest requests are attended to efficiently
To be fully aware of any menu updates, hotel promotions, corporate promotions or special activities going on in the hotel/area
To organize and assist with carrying out any reasonable guest and staff promotional events when required
To ensure we have a good working relationship with the support companies or groups
To be knowledgeable and informed about the introduction of products and make sure this is done in accordance to standards i.e. Wine list and Presentation Products & Props
To ensure that all standards are met at all times
To comply with the RSA policy at all times
To comply with all cash, security, stock and key procedures at all times
