16/10/2026
September's customer satisfaction survey results are in đź’«
We send customer surveys following every pub visit, and we’re proud to see such strong feedback reflected across the board.
Feedback this month from Licensees included:
'Our assessor was very pleasant and knowledgeable and is always easy to talk to and give advice.'
'Thank you for the helpful feedback on how to improve.'
'Our assessor was very good and helpful throughout his visit.'
'Helpful, polite and a pleasure to deal with.'
'As always, our assessor was great. Very knowledgeable and helpful.'
Thank you to all of our members for continuing to champion quality, professionalism and great b**r standards across the UK.
To begin your journey towards Cask Marque accreditation, find out more here: https://cask-marque.co.uk/product/cask-marque-new-member/