27/02/2026
Ouch. This one stung.
Yesterday we were slammed at lunch, uncharacteristically for a Thursday. The kind of day where everyone runs food and the social media person ends up shaking cocktails. That’s hospitality, and we’re genuinely grateful to be busy.
But cleaning up after service, we found this little nugget written on our menu. No feedback in person, no questions. Just “this tastes like baby food”, “this is so horrible” and a big sad face.
Our Pumpkin Risotto. Falls Farm pumpkin, pickled tromboncino, pepita furikake, pumpkin seed oil. We love this dish and it usually gets a great response from patrons. But yesterday it fell short for someone, and that happens.
We would have loved the opportunity to fix it in the moment, to understand what wasn’t working, to offer something different, or to learn how we could improve it.
Hospitality is hard work. It asks a lot of the people who cook, serve, clean, manage, and care for guests every day. So a gentle reminder to choose kindness where we can, to speak up in the moment if something isn’t working, ad to remember there’s a human behind every plate, every table, and every service.
