10/13/2026
Dear Valued Masquerader,
On behalf of Stronjeh, we would like to sincerely thank you for your continued support and for choosing to play with us. We truly appreciate your loyalty and the trust you place in our band to deliver a memorable carnival experience.
We sincerely apologize for the disappointment of not being able to provide you with your complete costume and, as a result, not being able to deliver the full carnival experience you anticipated and deserved. We understand how much time, excitement, and preparation go into playing mas, and we recognize that this situation may have taken away from what should have been a special and enjoyable experience.
As a gesture of goodwill and appreciation for your continued support, we would like to offer you a partial credit toward a future carnival should you choose to play with Stronjeh Masqueraders again.
We understand that this does not fully make up for the disappointment you experienced, but we hope it demonstrates our sincere regret and our commitment to maintaining a positive relationship with you.
Your support means a great deal to us, and we would welcome the opportunity to assist you with any questions or concerns you may have regarding this offer. Please do not hesitate to reach out, as we are here and willing to assist in any way we can.
Thank you once again for choosing Stronjeh Masqueraders. We sincerely hope to have the opportunity to welcome you back and provide you with the exceptional carnival experience you deserve.
With sincere apologies and appreciation,
Team Stronjeh
