13/06/2026
Free service.
A foreign construction worker came in with this bike at 9.45am today. We actually start work at 2pm on weekends as we ride in the morning and had just returned.
Since he was already here, we took a look at his bike. The upper pulley wheel had come off and he had screwed it back by himself, but the chain had been routed incorrectly and the upper pulley wheel was not properly tightened.
This is usually a simple job. We would just need to remove the upper pulley wheel, reroute the chain correctly, and reinstall the pulley wheel.
However, it was not straightforward and ended up taking us more than 1.5 hours because:
1 - Due to the poor design of this derailleur, the derailleur body blocks access to the upper pulley wheel screw, forcing the screwdriver to be used at a slanted angle so it tends to slant the upper pulley wheel screw.
2 - We then had to remove the lower pulley wheel so that the chain could be completely disengaged, making it easier to reinstall the upper pulley wheel properly.
3 - When we attempted to reassemble the lower pulley wheel, we found that the derailleur cage plate was bent, which affected the alignment of the lower pulley wheel screw and thread engagement. It is likely that this may have been bent when someone attempted to force the upper pulley wheel screw into position. Despite multiple attempts to correct the alignment, the screw could not be properly secured.
In the end, we managed to reroute the chain correctly and the owner left with the bike by 11.30am.
However, due to the bent derailleur cage plate, the lower pulley wheel could not be securely fastened as the screw could not properly engage the threaded hole despite multiple attempts to realign it. This means the assembly could not be fully secured and will become loose again during use.
We were touched by the owner's honest behaviour, and as a result we carried out the repair free of charge, despite being quite tired after our ride.