19/10/2026
A few years ago, I worked with someone who was brilliant at what they did and impossible to be around.
If a delivery ran late, they shouted. If a message went unanswered for an hour, the next one came in capitals. They would correct people in front of a full room, and everyone learnt to walk on eggshells around them.
For a long time I thought that was just how “serious” people worked. Loud meant powerful, and snapping meant they cared.
Then one day I saw them in a meeting with someone more senior. They went completely quiet. Polite, careful, almost nervous.
That’s when it clicked. The shouting was never about the delay or the message. It was fear: of looking weak, of losing control, of not being taken seriously.
The most powerful people I’ve met since have never raised their voice once. They don’t need to. Calm is what confidence looks like 👌🙌